Execute a refund
From the operations table (either in the "Accounts" panel or the main "Operations" panel)
Execute a refund
- Identify the operation to be refunded
- Click on the
button on the left - Select the button
- Indicate the amount to be refunded
Add a comment/description for this refund
Payment methods that can be refunded
- Card
- iDeal
- Sofort
- PayTrail
- Trustly
General refund rules
- The refund can only be performed on the card or bank account that executed the original payment.
- Lemon Way keeps the payment fee.
- Partial refunds are possible (up to the original amount).
If there are not enough funds on the payment account, the missing funds will be debited from your merchant account (My account). In this case a payment between accounts (P2P) is automatically performed from your merchant account to the payment account that received the original payment, prior to refunding the card.
API Documentation: Refunds
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